I cant upgrade my cubase SX7 to SX10

I purchased a Cubase 10 Elemental license to upgrade from Cubase 7 Elemental but I can’t see my serial number. I don’t know what to do because Cubase page it’s imposible to send or commit a problem.

Hi and welcome,

I expect your Cubase Elements 7 application is activated on the system, where you want to upgrade to Cubase Elements 10, right?

Start eLCC application. Enter the Activation Code. Cubase Elements 10 license will be downloaded.