I work on a laptop. I connect to a monitor with USB C when I am in my office. I close my lid when I wrap up and go home. At home, I use my laptop without a monitor (usually with a cat on my lap). If I don’t close Dorico before going home, it crashes when I switch to it. I just have to remember to close the program before going home.
You’ll need to upload a Diagnostics file here. I do this all the time and it’s never crashed. I doubt the team can replicate it.
Upon reload, Dorico asks me to share the crash report. I select yes. Does anybody read them? Is there anything else I should do? How do I upload a diagnostics file?
I’m sorry, I am not Dave_Sanderson, I am Dissonancely (see other thread (now irrelevant)).
I have no idea who I’m replying to, but when you re-open Dorico, go to Help>Create Diagnostic Report. It’ll write to the desktop. Upload that here.
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You are responding to Dissonacely. I accidentally responded with my department’s site license Dave_Sanderson. I will upload the diagnostic report. Thank you!
JOOC: Does the diagnostics report also record a potential feline presence?
SCNR
Those crash reports sent to Steinberg apparently just go into a big bucket of anonymous data.
For specific help from the Dorico team, create and upload a Diagnostics Report here.
The diagnostic report is too big to upload. It’s 6MB, but 4MB is the maximum file size I can upload.
That seems really odd (at least to me). I just looked at a few old Diagnostics reports and they were 37 KB — yes, KB — in size. Hmm…
I just ran it again with same result.
Okay, I just ran a new one and it’s 1.2MB. I wonder if the size is directly related to VSTs in the playback template…? (Sorry not to have greater wisdom on this, @Dissonancely.) Before someone else comes along to assist, you could try applying the Silence playback template and see if a report you generate is smaller. (It might also be interesting to see if getting your VSTs out of there stops the crashing behavior.)
@Dissonancely, please either upload the diagnostic zip file to a cloud storage provider (e.g. Dropbox, OneDrive, Box, iCloud, etc.) and post the link here, or send it to me by email at d dot spreadbury at steinberg dot de, together with a link to this thread.
Thanks for the crash reports, @Dissonancely. I can see that the crash is deep inside Qt framework code. Qt is the application framework on top of which Dorico is built. I would be interested to know whether you encounter the same problem with Dorico Pro 6, which uses a later version of the Qt application framework. You can download a free 60-day trial from our web site here:
Will the trial interfere with my Dorico 5 install?
You can have both 5 and 6 installed on your computer - just don’t try to run them at the same time.
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