I have a concern

I have -or rather had- Cubase 12.2. Hadn’t used it for a couple of years or so but booted it up today. It loaded but said I was not online, even though as you can see I clearly am. Used it, played around for a couple of hours then found that there was an update on Steinberg’s website to download. I duly downloaded, attempted to install but then at the end of the process a dialog box popped up saying I had no valid license -which I very much do- and duly quit. I now have no program at all. If I try and run the program I get the same dialog box over and over.

My product page says “Cubase 12: Used on 1 computer:
80c2c399dd activated Mar 6, 2022, 11:42 PM” so really I’m just at a loss to understand what’s going on. And yes, I using the very same computer to write this message, which is the one and only device Cubase 12.2 was ever installed on.

Attempts to use the Download Assistant have completely failed. It loads, but as soon as you click OK on the successfully installed page it just disappears. Nothing happens, even after the tenth time of trying.

I understand a migration is occurring but I’ve not had an upgrade voucher or anything for a product I paid in excess of £600 for less than 3 years ago. If someone can help me get this resolved I’d be grateful.

Thanks

There is also an activation manager where you activate the product for your computer.

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Have you replaced any components like disks, cards or motherboards on your computer? That can sometimes make it appear to be a new computer.

  1. Deactivate the current license shown in your My Steinberg account.
  2. Then use the Activation Manager to enable Cubase on your system.
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And last but not least, is 80c2c399dd your computer’s name?

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Hi,

Thanks for the tip unfortunately the Activation Manage will not let me go beyond this page not matter how often I click.

Hi,

The only thing that’s been added to my set up in the past 3 years is a better pair of speakers. Nothing internal.

Thanks

Hi,

Yes. It’s the first ten digits.

Thanks

  1. Get the latest Download Assistant directly from the Steinberg website.
  2. Use Download Assistant to make sure you have the latest Cubase 12 version. You do not need a voucher for the latest update.
  3. Then try to download the latest Activation Manager from Steinberg website.

What should happen when you see this message is your default browser should launch (if it isn’t already) and bring you to your MySteinberg log-in page. Once you have logged onto you Steinberg account via the web it will also tell the Activation Manager about being logged in and it will proceed. Perhaps the browser page is hidden behind something else? I’ve had that happen a couple of times.

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Thanks for all your help. Cubase is loading now. There’s a lot of missing drivers for why I don’t know but the program is aware I’m online which is a material change from yesterday. But the driver issue has me scratching my head.

Best regards to you all.

Can you be more specific? Mostly drivers are handled by whoever made your audio interface.