I lost my activation key

I bought my ur12 (include cubase ai) 3 years ago and i formatted my pc.But i cant find my activation key given by the sound card.

I need a help.


Hi and welcome,

If you activated your Cubase on the old system, go thru the Reactivation process, please.


I could not activated because “Currently, there is no valid Steinberg product license found on this eLicenser.”

Can you see Soft-eLicenser Number in your eLCC application?

If yes, uninstall and reinstall Cubase, please.

i ve done that but nothing changed.

i just need an activation code.there wasnt a elcc app when i bought my sound card.

If you already used this Cubase, to get an Activation code, go thru the Reactivation process, please.

If you didn’t use it yet, ask your local seller / technical support, please.