I want to request a new activation code.

Cubase
,
#1

Hello, i activated Cubase 10 Pro on 30/07/2019 and i changed to a new pc.
I need a new activation code, because the 1st activation code has been use already to my previous pc.
I followed your instructions for reactivation, but my soft-eLicenser is not listed at Reactive button on my account and it doesn’t give me a new activation code.
I did again registration and ‘‘No products found on this eLicenser’’
Please help me

I tried all the instructions you send me by info@steinberg.de (and these from your site), about a solution to my problem and nothing happened. It can’t give my a new activation code.
Please help me, giving me a new activation code, because i need it to keep working with cubase 10 pro for my job.
I can give you my ‘‘Download Acces Code’’ of Cubase 10 pro to sent me a new activation code if you want.

Thank you

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#2

No need to reactivate, simply plug your USB elicenser into the computer.

#3

Thank you for your response
During all this time i was trying to solve the problem, i had my USB elicenser into the computer and i unplugged it and plugged it again many times.
(This is not the problem). The eLicenser control Center recognise my USB elicenser but ‘‘My Steiberg’’ doesn’t give me a new activation code.
And if i don’t need an new activation code a you said, when i enter my 1st activation code on ‘‘eLicenser control Center’’, it says ''The activation code has been used already. An activation code can be used only once to download or upgrade a license.

#4

Please post a screen shot of your elicenser control center.

#5

-image containing private info removed-

#6

You have a license for Cubase 10, so you need to install that. Are you trying to use Cubase Pro 10.5?

#7

Yes i’m trying to use Cubase Pro 10.5, because of it’s update

#8

The update is a paid update, so if you did not pay for it, you can not use it and you will not get a new activation code for it (apart from a trial license). You have to use cubase 10.0

#9

So i have to install Cubase Pro 10 again to work with mu 1st activation code?

If i want to make the update to Cubase Pro 10.5.12 , how i can pay for it?

#10

Yes

That will certainly depend on which shop you buy fom. Go to the (online) shop of your choice and follow the instructions.

#11

Thank you a lot.