Hello, i activated Cubase 10 Pro on 30/07/2019 and i changed to a new pc.
I need a new activation code, because the 1st activation code has been use already to my previous pc.
I followed your instructions for reactivation, but my soft-eLicenser is not listed at Reactive button on my account and it doesn’t give me a new activation code.
I did again registration and ‘‘No products found on this eLicenser’’
Please help me
I tried all the instructions you send me by info@steinberg.de (and these from your site), about a solution to my problem and nothing happened. It can’t give my a new activation code.
Please help me, giving me a new activation code, because i need it to keep working with cubase 10 pro for my job.
I can give you my ‘‘Download Acces Code’’ of Cubase 10 pro to sent me a new activation code if you want.
Thank you for your response
During all this time i was trying to solve the problem, i had my USB elicenser into the computer and i unplugged it and plugged it again many times.
(This is not the problem). The eLicenser control Center recognise my USB elicenser but ‘‘My Steiberg’’ doesn’t give me a new activation code.
And if i don’t need an new activation code a you said, when i enter my 1st activation code on ‘‘eLicenser control Center’’, it says ''The activation code has been used already. An activation code can be used only once to download or upgrade a license.
The update is a paid update, so if you did not pay for it, you can not use it and you will not get a new activation code for it (apart from a trial license). You have to use cubase 10.0