Importing Video in Cubase 11

I’m trying to import a video clip into Cubase 11 LE. I follow the import path up to import video. Click open and nothing happens. No error message. The import window just disappears as if the action is complete but nothing has happened. I’ve tried a number of times -same (non) result but no guidance of any kind as to what has gone wrong. The video is at 37.5 fps. Could that be the issue. I’m at my wits and and don’t have an inifite amount of time to try and sort this out.

37.5 fps ?
Are you serious ? :grinning:

Of course this is not supported.
I think another known problem is that Cubase does not always let you know that the video file is rejected.

In a nutshell …

Supported framerates:
23.98, 24, 24.98, 25, 29.97, 29.97df, 30, 30df, 50, 59.94, 60

Supported Codecs:

Thanks for the explanation. Makes sense.

Yes I was serious. I know nothing about video. Didn’t even realise what the speed was until I checked the properties. Only just realised that fps is an issue. I know it’s not directly the fault of Cubase; it’s just trying to accommodate the existing video environment but it’s v. complex for newbies like me.

I know @sjuttley I was just kidding. :slight_smile:
Common framerates are 24, 25, 30, 50, 60.
Make always sure to have one of these.

And, resolution may be an issue as well…

If the video is coming from a phone, it’s also possible that it’s encoded using the H265 codec, which is not supported.

Best to use some software like Handbrake and convert your video to a common frame rate, resolution and codec (H264 for example).

Thanks, I’ll give that a try.