Installation problems with Nuendo 11 - possibly related to mysteinberg/elicenser account mismatch

Nuendo
#1

I bought an upgrade for Nuendo 11 a few weeks ago, finally getting round to installing it and hitting the following errors. When I enter my code in the Download Assistant, I first get the following error:

Application ‘LCC2’ has caused the following error: Process with the ID NOT found

I then get a cascade of Application Unknown from the elicense control centre.

I just installed the latest elicense control centre application.

I think this might be tied to me seemingly having multiple steinberg accounts. I just changed the email address of the default one MySteinberg logged me in to which was based on a very (20 year) old email address, and changed it to my business addess, but when I tried to register by USB license to mysteinberg account with the new email address, it said it was already registered to a different email address.

What do?

#2

That’s like five things.

Sounds like you have to sort out which account has which email, so do that, then proceed with the update of the license.

#3

Looks like I’ve found my other account!

For some reason the other one only has Cubase 6 registered to it, this one has Nuendo.

I didn’t know I even owned Cubase 6!!!

I also had no memory of this account.

#4

Great! Do you still have the elicenser with C6 on it?

So you are also JeremyCorbett?

Please decide which you want to use here, and them send a PM to Ben_at_Steinberg So he can merge your forum accounts.

Also- you don’t need to enter a code in the Download Asst if your license is already activated.

#5

It appears I have now made a total mess of things!

My Nuendo 11 upgrade is now registered with my ‘Jeremy Corbett’ account, but I can’t use that as that license doesn’t have my old Nuendo license on it so there’s nothing to upgrade lol - when I tried using it again on this account, it said the code had already been used. Doh

I don’t have any other elicensers. I expect it was perhaps bought for me by a previous employer and for some reason I set up the account with a personal email address.

Looks like I may have a bit of a wait guessing from the time to merge the accounts, but good to know it can be done.

#6

You’re not understanding how it works, so read the following, it should help you out.

#7

This is odd, logged into this account, I have no option to PM @Ben_at_Steinberg when I go to his user page like I did from the other account. Maybe I haven’t made enough posts with this one.

#8

@steve Afraid that didn’t help, I used up the download access code using the download manager logged in to the wrong account, so I can’t get an activation code I can use on this one.

#9

Aha! So I managed to get my Nuendo 11 activation code by logging into Steinberg Download Manager from the other account, and manually register it in elicenser, so I think I’m good to start working, but do need to get these accounts merged long term.