My research seems to suggest that the update installer is looking for MSI files from a previous installation. I’ve also read that these files are typically in c:\Windows\Installers.
However, that folder does not exist - and also does not exist on the laptop on which all the installers have worked fine.
Unfortunately the installation error gives no clue as to what file it is trying to find (not a good implementation of an error message!), so I can’t take this any further. If I need to find some missing files I can do so from other machines I have access to that are still on Cubase 11, but what would I look for?
Hi @The_Elf , you have figured this out correctly. It is an msi error. Unfortunately it only indicates that some resources where not found.
I suggest we try a little bit of isolation work first, to narrow down on the cause.
Please try removing the three instruments you mentioned, using the Windows built in tools.
Go to Control Panel > Programs and Features
Search for the program name you need to remove and uninstall it.
For good measure, restart the computer afterwards, that way we can be certain that nothing is locking the files we have to work with.
Then try reinstalling the plugins using the setup.exe you should have in the download folder.
Hope this helps, let me know how it goes.
Maybe the installer folder is hidden?
I had that happen when I stupidly deleted old installers. That was hell. If you still have the original installers it might work to just reinstall them.
I can’t uninstall as you suggest. I get this error:
So at the moment I can neither install, nor uninstall. I’m stuck.
I did manage to find the c:\Windows\Installer folder. It was, as conan above suggested (thank you), hidden. I tried a search in that folder for ‘Groove’, as an example. On the laptop where the full installation of C12 worked I find GrooveAgentSE.ico; on the desktop PC where the installation is failing I find nothing.
No, this doesn’t sound anything like the problem I’m describing here. This has nothing to do with video and nothing to do with hanging on initialising. This is an installation problem. I’d ask you to please start a different thread to avoid clouding the issue.
@Orlando74@Holmwoody please move your issue to a SEPARATE thread, as it is completely unrelated to @The_Elf request. Thanks for your understanding.
Sorry for coming back so late but I needed to find a moment to verify a solution on my own system.
It also took a while to remember exactly how to reproduce this
Anyways, I managed to break the system in a way to behave like yours by deleting the msi file from %windir%/Installer/
Unfortunately those files do never have the same name, as Microsoft Installer will generate a different name on any system.
To find out which file is expected by the system you can look in the registry for the InstallProperties key.
Here is an example:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6ECE56D4D131F5B4480772053D616191\InstallProperties
The good news is that microsoft seems to be aware of leaving their users stuck in a one way and provide a fix, which is for some reason hard to find on their website:
This was able to remove the installer via uninstall even though I ripped the msi away. You might need to restart in between. Afterwards I was able to install without issues.
To prevent this error in the future avoid clean up tools or similar “helpers” that might think removing files from %windir% is a good idea (hint: it is almost never ).