iPad version not opening files

Is there a size limit on Dorico files to be opened on an iPad? I keep getting an error message saying the file cannot be opened…… why is thar

If you have a sufficiently large project that it would cause Dorico to exceed the single process memory limit on iPadOS, then Dorico will crash while trying to open the project. It can’t know ahead of time whether it will be able to open the project without exceeding the memory limit, unfortunately, so it’s not possible for Dorico to warn you that the project can’t be opened.

Good afternoon… the information box simply reads "Error opening file”. Is that the same thing? Project size is 2.9 MB and it doesn’t even appear to try to open it…

Where is the file located? Is it located in iCloud Drive, or in another cloud-enabled location? If it’s in a cloud-enabled location, make sure the project has been downloaded to your device before you try to open it.

Hello,

I am having a similar issue on the iPad version 5.1.51. After a full day of composing yesterday, when I went to reopen the file today I am receiving an “Error opening file” message. Would I be able to email the file over to have it checked out? I am overseas away from my computer and I cannot try uploading onto the desktop version at the moment.

Thank you,
-Kyle

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I am just realizing that the very last thing I did in session before having this issue was adding comments to two places within my score. So I assume the comments have corrupted the files.

Does this sound like a practical assumption?

Thanks,
-Kyle

I know you’ve emailed me, Kyle, and I’m sorry not to have got to your emails yet. I don’t think adding comments to the project can have caused this corruption. We’ve had three reports of this problem now, and so far we have no idea what could be going wrong, which is the worst kind of problem, because it means we can neither (yet) fix it nor make a recommendation for how you can avoid it. I will look at your email as soon as I can.

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I just started using Dorico 2 days ago. Spent the last couple days transcribing a song so I can send the sax part to a sub on an upcoming gig.

Went to finish the transcription just now and it will not open. It’s the only thing on my Dorico for iPad. Not coming from iCloud or Dropbox of anywhere else, just saved locally.

This is a little terrifying… What can I do with this? I’m testing it out as a potential Finale convert, but this is very troubling. Thanks

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Hello!
Unfortunately I’m having the same problem on Dorico for Ipad: one composition I’m working on doesn’t open anymore (“error opening file”); all my other documents on Dorico I can just open normally. Never had this problem before and I’m using Dorico for Ipad intensively for nearly 2 years . I see there have been a couple of people on this forum having this problem in the last days/weeks, so I’m hopeful there maybe will be found quickly a solution to it! Let me know if this is the case, hope the document can be retrieved! Is there anything I could do?
Thanks for every possible help!

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Can those problematic files be opened in a desktop version?

There’s clearly a new problem in the iPad version, but as yet I don’t have a good idea what is causing it. I am going to discuss again with my colleagues on Monday and we will come up with a plan to track this down.

Dear all,

I have the same problem with my premium version. Is there a way to recover the file? (unfortunately I have not a backup or an older version saved on my IPad…). In addition, I noticed that sometimes Dorico got stuck quite randomly and I haveto restart the program…

Thanks in advance,
Stefano

Welcome to the forum, Stefano. I’m really sorry that you have been bitten by this problem. We released a new update yesterday, version 5.1.52, that we hope will prevent this issue from recurring for new projects that you create and save from now on, though we are still not completely certain what has been causing this problem for a handful of users. We have carefully reviewed the paths the program takes through the saving code and hope that we have identified the problem, but because we cannot reproduce it ourselves on demand, we’re not sure.

If you have the project that can no longer be opened to hand, please attach it here. I probably will not be able to recover it, but you never know.

Corrupted.dorico (380,3 KB)

Hello,

Thanks for the prompt reply! I updated to the latest version, thanks. I attach the corrupted file in the hope you will be able to recover it :slight_smile:

As I did for another Dorico for iPad user a few weeks ago, I managed to recover the file “preview.pdf” from within the project. It shows only the layout which was being worked on when the project was saved. Unfortunately, if this is only one layout in a score which has many players, any others (and the full score) are not saved in the PDF. However, it will assist you if you decide to re-enter that one part. Preview.pdf is saved inside the project if “Generate preview thumbnails when saving” is checked in Project Info.

The procedure I used is to make a copy of the file, change the file extension (.dorico) of the copy to .zip, and then open it with a file decompression application. As with previous rescue attempts, some decompression utilities did not succeed, but eventually one did. There have been occasions where nothing worked. Because of the possibility of file corruption caused by situations such as you have experienced and things such as random power fluctuations and outages (particularly if one happens when a file is being saved), I try to maintain a regular backup routine and also return to viewing the full score layout before I save a file.

preview.pdf (27.4 KB)

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Gday, I’ve just had this happen to me on an important file. The file was living on my iPad not iCloud.
Why’s.dorico (108 Bytes)

I tried the procedure which I described in my previous post in this thread. There is almost nothing in the unzipped folder. The file size is only 108 bytes. Dorico projects are usually at least a few hundred kilobytes, and for large projects can be a few megabytes. The Dorico team has been investigating the cause of files not being saved properly on an iPad. There has been an update to the iPad version of Dorico which they hope will fix the problem. You might like to investigate that.

PS Off-topic, but did you get the Dorico file I posted to a previous post of yours regarding wings on repeats? I also sent you a private message.

Yeah obviously something’s happened to the file, it used to be 500kb or so. Yes I saw your reply about einged repeats I appreciate your help with that.

Please fix the bug asap Dorico team!
P.s I’d love the option for backup saves on my device for this iPad version.

Cal

I’m so sorry that you have been bitten by this bug, Cal. Can you confirm you are definitely running the latest version of Dorico for iPad, version 5.1.52?

Hi just to add to this, I’ve just experienced the problem on the latest ipad version, after coming back to the project the next day. I have tried to open the file on MacOS and the same error message appears. Here’s the file:
The Day Is Done.dorico (304.6 KB)
Let me know if there’s any way to recover the project!