irig hd2 doesn’t unlock cubasis le on usb c ipad pro

Using the irig hd2 with the new ipad pro and apple’s usb to usb-c adapter doesn’t unlock cubasis le. If I start demo mode, audio works through the irig. Every other application that I have works with and recognizes the irig. Also, on an older ipad with the lightning connector, cubasis is unlocked. I tried starting demo mode and restore purchases but nothing happens.

Hi username01,

Thank you for your message.

We’re sorry to hear that you have issues to unlock Cubasis LE with the iRigh HD2 over USB-C.
The issue sounds similar to a known Apple issue, which will be fixed in their upcoming iOS / iPad OS 13 release.

Please note that I’ve send you a private message, to have you supported in solving the issue before Apple’s iOS / iPad OS 13 release.

Best wishes,
Lars

Dear LSlowak,

I have exact the same problem. Can you you help me also?

Hi Heizraum,

As mentioned above, Apple will be address the issue in their upcoming iOS / iPad OS 13 release.
Please note that I’ve sent you a private message.


Best,
Lars