ISSUE - Cubase 11 no audio with video import

Using Cubase 11 Pro and am trying to mport a simple MP4 with MP3 format audio.
Audio sample rate is same as project.
Video imports no problem but no audio at all.
The EXTRACT AUDIO FROM VIDEO checkbox is ticked but still nothing.

Does it have to be certain format?
Dragging and dropping file does the same.
If this is a bug then I’ve found people mentioning this issue from 9.5 - surely it doesn’t take years to sort something fairly major like this out?

Sorry I can’t help.
I have the same problem with importing a clean mp3 from media bay (nothing shows) but it works if i import it through import.
Is it a bug?