Since support isn’t addressing tickets #313729 and #314194 i would like to ask for some guidance.
What should/can i do next?
This is the content my support request:
I had two PC’s using AI and LE then i upgraded LE to Elements, now i had to reinstall both PC’s and the Elements are GONE in MySteinberg…
(THIS IS HOW IT WENT WRONG:)
I first removed both installations on my two PC’s.
Because i wanted to move AI from the primary PC to the secondary PC,
and the LE to the primary studio PC (to be upgraded to Elements).
I have used code …ACTIVATION CODE REMOVED… to activate Elements (bought from your e-shop) for the LE.
And this worked fine.
MySteinberg showed Elements as installed on my primary studio PC. It worked.
Then I installed the AI on the secondary studio PC and then all licensing went haywire!
All licensing for the primary studio PC was broken (in MySteinberg), and I could not find Elements even back in the list!
I wish i didn’t upgrade, it gives me headaches.
All I wanted to be able to use the Arranger track (that was a reason to upgrade).
What i don’t understand:
- Can i really have more than one Cubase under a MySteinberg mail account?
- Is a license in MySteinberg coupled to the MySteinberg account or not? It seems to be coupled to a eLicenser registration.
…LOTS OF TEXT ME TRYING TO DEBUG THE PROBLEM REMOVED HERE…
Both tests did not succeed since both activation codes (for Elements) were already used
Conclusion: I lost my original LE license in the process and also the upgrade license for Elements.
Can you please check where it went wrong?
I would like to use Cubase 10.5 Elements.