I’m hoping someone can shed a little light on the situation.
Here’s what happened…
First, I purchased Cubase Elements 11 directly from the Steinberg website.
Then I received my download codes and was instructed to get the Steinberg download assistant and elicenser (the newest version, as was made abundantly clear by everyone and their mums in forums), which I did.
After I had installed both the download assistant and the elicenser I opened up the assistant and put in my download code for Cubase 11 Elements and it showed up in the redeemed section.
It then asked me if I wanted to activate my products.
I said yes to activation and the assistant opened up my elicenser.
However, there was a problem with my elicenser and it states that it would like to do some maintenance to sort any issues.
I accepted the maintenance.
It begins to carry out maintenance and after about 5 seconds it tells me that my ‘soft-elicenser’ is deactivated and I need to get in touch with my software vendor.
I looked online for about 3 hours for a solution and it feels as though I have tried everything.
First, I made sure that I had the newest version of the elicenser, then I tried running the elicenser as an administrator straight from the containing folder and finally I tried reinstalling everything to see if that would help.
I am now being told by the download assistant that it can’t open the elicenser and that I must have the newest version installed, which I do because the download assistant installed the elicenser itself when I reinstalled everything.
So I tried reinstalling the elicenser again, still no luck in getting the download assistant to launch the elicenser when I ask it to activate my products.
In other news, I noticed I could download Cubase 11 Elements through the assistant and did so.
After installing I tried to run the program, only to be told that there is no valid license.
I pressed the button to activate my product and cubase just terminates, leaving me wondering how could this have gone so wrong.
I also tried to register my elicenser with Steinberg but it just comes back saying that it has deprecated or something like that.
My main question is this: What in god’s name is a ‘soft-elicenser’ and how can it be deactivated despite me having never used anything from Steinberg before?
Can I get another soft-elicenser?
Is there anyone else who experienced so many issues whilst trying to set up their products and can I rely on the support team to help me fix this within the next week?
Failing all else how quickly can I get a refund?
I have university deadlines in the middle of may and have been forced to make the move from LPX to Cubase at the last minute, which I thought would be just fine about 6 hours ago.
Now I’m staring at my computer contemplating what failing a degree would be like.
TLDR; I can’t even.