I bought Cubase Elements 9 - shortly thereafter I had a flood in my home and had to renovate my studio area - it was several months before I got my workstation etc. up and running.
Now I cannot download the software I paid for! My downloads page says “No downloads available”; I assume my download has expired or some such ridiculous thing (I bought it, so not sure why it should ever “expire”).
I submitted a support ticket 5 days ago, and have followed up twice with no response.
I would really really just like to download, install, and use the software which I have PAID FOR.
The entire thing is pathetic. Why does the download expire? Given that it expires, why do I have to wait for God knows how long just to be provided with a new download - I assume this involves the click of a button from someone at Steinberg (these people must be VERY VERY BUSY!)
I have used Cubase for years - this experience is nearly enough for me to jump ship entirely - it certainly dissuades me from my original plan of upgrading from Elements after a time…
Please please please just let me download the software that I have paid for…I feel like I should be charging interest on the loan I have to Steinberg at this point…