License activation (HELP, I Expire!)

Cubase 13. After entering the download access code in the download assistant, I received a License Activationpage. That asks: do you want to upgrade your license now? Sofar, so good.
When I click on upgrade, I get the report that eLicenser Control Center has stopped unexpectedly and the procedure is aborted. What can I do? Activation Manager says: Verification pending (expires on 2023-12-07)


Make sure, you have the latest eLCC update installed, please. If you are on Windows, install the eLCC as administrator, please.

Hi Martin. I can’t find how to check which is the latest update.
My eLCC Version is If this is not the latest, how can I update that?


Yes, this is the latest version. You can download it here. If you are on Windows, try to reinstall it as administrator, please.

Hi Martin. Now I’ve reinstalled the latest version on my macbook pro and opened it. I have a window saying: select license to upgrade, and: currently there is no license available which can be upgradedby your upgrade license. please connect an USB-eLicenser, which holds an appropriate upgradable license, to your computer.


Which licence exactly do you own (you want to update/upgrade from) and which update/upgrade exactly did you buy, please?

I have Cubase 10.5 and I bought 11 november 2023 cubase 13.


Please, was it Cubase Pro, Artist, Elements, LE or AI 10.5?

Which update/upgrade exactly did you buy?

update 13.0.10


Sorry, I need to answer my questions to be able to help you.

Which Cubase edition did you own? Which update did you buy (from which version)?

I understand.
build on oct 10 2023. If you don’t mean that, where should I look to find the edition number?


Still not there…

I don’t need a number. Please let me know if it’s the Pro, Artist, Elements, LE or AI edition.

Please, could you attach a screenshot from the eLCC application? I will see the edition there.

And then I need the exact product (update/upgrade), you bought lately. You will find it on the invoice.


This is a valuable information. Could you attach a screenshot from the Steinberg Activation Manager application, please?

The eLCC mentioned Cubase 11. I don’t understand. I bought Cubase 10.5 on 16 september 2020. I did nit upgrade to Cubase 11.

Scherm­afbeelding 2023-12-04 om 12.29.40
this is the screenshot of the steinberg activation manager. Now I saw for the first time that next to cubase 13 there was a red button with the text ’ activate’, which I used.

Scherm­afbeelding 2023-12-04 om 12.29.40


Your Cubase 13 is activated, you can use it.

Yes!!! Thank you so much, Martin…

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