License issue Nuendo 10

Nuendo
1

I am a student sound design and am currently having some issues with the activation of my nuendo license but I am not sure what could be causing this issue.
I started out with a trial license but this would not work so I tried reinstalling everything but then I got an error saying that a license of the same type was already stored in the eLicenser. This didn’t work so when I received a bought license for Nuendo I tried using this but upon installing and trying to activate my license period I get an error saying “An error has occured which prevented the operation from succeeding”.

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I tried most things like reinstalling, connecting to a different wifi, updating my eLicenser software,etc… but nothing seems to work.

My operating system is windows 10.

2

License has nothing to do with istallation…
you can install the software on any computer but need the license to use it

to activate a license you need to register it to your Steinberg account
and then to sync between your Steinberg account and your eLicenser

3

Yes but its the license activation that isn’t working, whenever I try to start my trial period I get the same error message.

4

did you have an USB Licenser?

5

Dear st10ss,

He has a USB-dongle indeed, and as far as I know he registered properly.
The problem occurs when we try to enter the license code via the eLicenser.
Could it be a fawlty usb-dongle? Never seen this problem before, alas…

Kind regards,

Alex