Hello, I have a weird license problem.
My laptop died (SSD failure) and I am reinstalling Windows and everything after replacing the drive. I installed Cubase and Wavelab fine, since the licenses are on the dongle. For Dorico I was using the soft-elicenser however, so I needed to “reactivate” it. So far so good, but on MySteinberg, it says I have a license for Dorico Pro 2. But I bought and upgraded to 3 and then 3.5, and entered the activation codes in my soft-elicenser, and was using Dorico Pro 3.5 until last week. Now the eLicenser has a 2 license and I can’t use the upgrade codes since they were “already used”.
I wrote on the FB group and John Barron suggested to register the codes in MySteinberg account before reactivating. I tried, but I cannot register them, if I enter the upgrade code for Dorico 3 it says “Activation Code not found. Make sure that the code has been entered in the eLicenser Control Center” and if I enter the upgrade code for Dorico 3.5 it says “The eLicenser assigned to this Activation Code is deprecated”. That’s because I guess I already reactivated the outdated Dorico 2 license so the previous soft eLicenser on my old SSD has been “deactivated”.
I guess I simply need to contact support, but when I try to open a ticket on MySteinberg, it says “Individual support for you is provided by one of our Steinberg distributors.” Maybe it’s telling me that because I purchased Cubase from Sweetwater in the US, but my Dorico licenses and upgrades were purchased directly from Steinberg. So who should I contact and how, to get this sorted out?
Thanks a lot!