Licenski is not available. Cubase AI(in UR12)

This article was written using a translator.

I bought the ur12 a long time ago and downloaded theCubase AI 9 in it.
I tried to download and use the Cubase AI 9 again, but I can’t use it.
I also lost the paper with the code of the first batch of the Cubase AI 9, and my previous e-mail registration cannot be deleted.
Currently, Cubase AI 9 can be downloaded from my account, but everything else is blank.

  1. Do you have a fixed period of use for the Cubase AI 9 contained in ur12?

  2. If not, how can I get my license card back with my subscription ID?

1- No, there is no fixed use time.

2 - Follow the instructions for reactivation. If you can’t follow the instructions then you will have to issue a support request ticket through your MySteinberg account.

https://helpcenter.steinberg.de/hc/en-us/articles/207334490-Software-license-activation-reactivation

Regards. :sunglasses: