After using it with zero issues for a pretty long time (as a 64 bit VST 3 in Cubase 10.5), I have a very nasty problem with Helix Native, all of the sudden.
It started while I was working on a project and I tried opening the window; it froze Cubase, but sound was still playing. Upon restarting Cubase, it showed me the “safe mode” recovery screen, which stated that a fatal exception was found in the Native VST.
So far I tried:
recovering a .bak (no dice)
restarting Cubase (no dice, same result)
restarting my PC
restarting Cubase in safe mode (when I open it like this, the project opens, everything works)
reinstalling Helix Native (same poop happened)
Now I apparently can’t load Helix Native in ANY Cubase project without it crapping out on me. Anybody got any ideas on what else I could try? I’m getting a little bit desperate, have to admit I haven’t had such a big technical issue with my setup in years…
Just checked and Helix Native is working fine here. Have you updated to 10.5.20? FYI we encourage folks to put their DAW config in their signatures to avoid having to ask for basic info all the time.
Do you have any other software you can check out Helix on, even older versions of Cubase like 10.0 or 9.5.
working fine in cubase here - if it crashes Premiere then, yes, I think it’s a Helix issue. Must be something corrupted in your install. Probably worth an uninstall/reinstall as a next step. Not sure if the uninstall will clean up the corruption but worth a try. If not then it’s a case of working out what is actually corrupted.
I already tried an uninstall/reinstall cycle, no dice.
Somebody in a Helix FB group suggested that perhaps a Windows update messed my poop up, but that’s super strange, as the first crash happened while I was working, mid-project.
Anyway, I posted on the Line 6 forums and opened a support ticket with them.
Thanks for all the help guys, I hope I’ll be back with good news when I find a solution.
you might want to dig around and see what it leaves behind.
Yep, I tried that on a second uninstal/reinstall cycle, deleted every single mention of Helix Native I could find on my system. Did the same. Unless it’s tied into other Line 6 software (like HX Edit and the likes, which is improbable), I just can’t seem to pinpoint the problem.
OK got that sorted out after a day & a half. Links to pertinent posts in the Line 6 forums are at the end. Seems that some of these problems impact both Helix Native and HX Edit so the threads might be about one or the other.
Apparently if your computer does not have a Disk 0 this will keep the programs from running properly, doesn’t matter what is on it, just that it exists. SD cards can also cause problems.
Turns out neither of those was my specific situation, but I’m pretty sure it’s related. While I did have a Drive 0, there was another drive (4) that showed as an uninitialized disk - except there was no actual physical disk. This was the result of an external drive failure a few weeks ago which I thought I’d fully cleaned up after, but… Anyway once I got rid of it all the Helix stuff started working again.