Line 6 helix native

Hello please help ! I recently purchased the steinberg guitar recording kit . I can’t seem to get the helix native to work inside my cubase artist 11

It has worked once but I don’t know how that happened as every time I try to insert it into a new project , all I get is a very heavy distorted sound and crackling noise …

I am an absolute noob to cubase so any help would be great …
Running cubase 11 artist , steinberg ur22c , all on my Windows laptop … tyty