My audio branding studio owns until now 4 Cubase 10.5 licences. I got ten days ago an extra one on Thomann. By accident my 7 years old kid has lost the activation code document that comes inside the box so I submitted a ticket asking Steinberg to cancel the lost Activation Code and providing a new one (I attached the invoice and a picture of all the numbers and bar codes shown in the product box). Steinberg’s answer: “You are asking for a gift. We cannot cancel that activation code because we cannot know which number is in every box. If you would buy it in our online store, that would not happen. If you have lost this, you have wasted your purchase.”
So, notice that even you are paying the same in other stores, Steinberg does not offer the same service. They literally told me that when you buy in other stores, you are paying for the activation code paper, and if you loss it, you waste your purchase.
IMO we (The clients) should be warned about this when buying in resellers stores.
I’ve been a Steinberg’s client for 25 years. After this and having many stability issues with 10.5 in catalina, I’m really considering moving all my company system to other DAW.
Thanks for reading
All the best