Hi 2 all again! After installing C12 Pro it lost one useful option: now I can’t open the second project when the first on is opened. The second one loads, opened… but then a blue spinning wheel appears and it is spinning forever. Task manager says “not responding”. The additional problem is: no pop up screen for loading plugins, channels, mixer etc. to monitor the cause of blue ring.
Hi,
Generate a DMP file and share it via Dropbox or similar service, please.
Use Microsoft ProcDump utility to generate a DMP file, please.
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Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.
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Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)
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Navigate (in the Command Prompt) to the folder with the extracted procdump file.
For example:
cd C:\ Users \ \ Downloads \ Procdump
Note: the dmp file will be written into that folder. -
Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).
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Launch procdump64 via Command Prompt:
Cubase 12:
procdump64 -e -h -t Cubase12
Nuendo 12:
procdump64 -e -h -t Nuendo12
The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.
- Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.
ZIP and share the DMP file via Dropbox or similar service, please.
Thank you! I’ll do my best!
