Contact appears to be a big problem with me & Cubase Support. When I eventually get in to raise a ticket, the support is generally good - there’s always a little delay in response, but it comes in the end. Today, I’ve tried a number of times to log in to raise a support ticket, and failed with the message, ‘you have 3, 2 and finally 1 more attempt, before we lock you out’. I’m exasperated by the relentless idiocy of it all. I appreciate there’s always security needs, but why is everything so pompously complicated and unreasonably beaurecratic and twisted?
So, how do I change my password for the login that gets me to be able to login to the appropriate Steinberg portal that gives me the opportunity to actally raise a ticket?
I’ve only one chance left, and if it fails again, how are you supposed to contact Steinberg to get them to allow you a new password?
I’m pretty sure, from past experience that login to this forum is different, so accordingly, I made sure my password was the same for whichever portal I was logging into