Long support waiting time

Hi.

I have waited one week for a response on a support ticket and still haven’t heard anything. Is that normal?
I’m aware that support might take longer than normal, but one week seems a long time.

Thanks.
Callum.

Hi,

What is your issue? If it’s not a licensing issue, we can very often help here.

Hi.

Bought elements on the 16th and i haven’t received an activation code. Checked spam box too.

No reply from support yet either.

:frowning:

Hi,

OK, then I’m sorry, we cannot help here. I hope they will get back to you soon.

Thank you