Looking for support regarding malfunctioning elicenser dongle...

My elicenser dongle has suddenly stopped working,
I am unable to find the email support address to help me with this issue,
I am not sure that this is the right place to ask about this but any help would be appreciated,

If you doesn’t have a spare dongle you could try out, just to be sure that it’s broken, I would try this…

… re-install your eLicenser again, just to be sure it’s not the driver. Un-install your current driver as you normally would do, and then check this out:


Then download the latest driver from here:

…install it. Try if it works.

If everything fails, contact steiny from your MySteinberg account:

there is a form, where you can contact them. If you still has the dongle, there might be something steiny can do for you.


Also, if your usb key is broken and you can acquire another, SB has zero downtime program: https://helpcenter.steinberg.de/hc/en-us/articles/206532304-Steinberg-Zero-Downtime