Lost eLinceser

Cubase
1

Hello.
I had CUBASE 11, lost my eLicenser, so I upgraded to CUBASE 12.
But I can’t use the access code, because I don’t have my eLicenser that I lost. What can I do to resolve the situation? Support doesn’t answer me

2

Hi andremata,

Please have a look here:

Cheers,
Jochen

3

Well, I’m here in a big mess with Cubase. I will try to simplify to try to help me.

I was using Cubase 11, I upgraded to Cubase 12 and in the process I lost my eLicenser.

I already bought the eLicenser to put back the license for CUBASE 11 that I had, but MySteinberg doesn’t show Cubase 11 anymore, only the update to Cubase 12.

Please Help me

4

Hi,

Get in contact with your local support, please. They will provide you the steps to get your Cubase 11 license back (if you didn’t activate the update yet; if yes, you don’t need it anymore).

5

i tried but no one answers me

6

Did you activate the update, yes or no?

8

I try. now it says verification pending

9

i did that but it only gave me a license with 24 hours validity

10

Hi,

Please read the verification pending article.