Lots of "hanging" issues

Cubase
,
1

On a PC, running the latest Cubase, and Windows 10

95% of the time when I “close” Cubase with an open-active project, once the project has closed, and you would expect Cubase to then quit, it hangs, and I have to end the task

75% of the time, if I have an active project, load a 2nd project and choose tp activate, the project will load, and then cubase will hang as soon as I try to go anything (like play, or change the tempo, or open a midi part ect)

Many times, if I first “close” a project, it will close fine, I then go to the menu to chose “file/quit” as soon as file -highlights-…Cubase will hang.

Not sure if looking at the crash logs will help, is it even a “crash” if the process hangs and stops responding?

Feels like Cuabse has always been a bit like this, but seems much more consistant these days, I get like one clean quit maybe in a day if I am lucky.

Is it possible to look at the crashlogs in a meaningful way these days? I know on older versions, you could open them up in a text viewer and figure out which 3rd party plugin was cusing the crash. But like I say, is a hang, the same as a crash? Would the logs even be meaningful?

Anyways…I’ve waffled on enough. any pointers?

2

Hi,

Attach the crash dump file. We will see, if there is anything useful.

3

Well… the latest Cubase crash dump was from 7/10/2019…which I have tried to attach, but forum says it’s too large. (29meg or so)

here it is on my google drive though : https://drive.google.com/open?id=12OBD_Kurf-8sh7c0Mf47PVew13yWYdAC


Have deffo hang hangs since then though, but worth a look I guess. Thanks.

4

Hi,

THe crash is in NI Komplete Kontrol.

5

Like I say, have deffo had hangs since that date.
Weirdly I rarely use NI Komplete Kontrol as a VST plugin. Will check the logs next time it hangs on me (haven’t been working today) and see if it generates a new log and re-post.

Out of interest…how are you reading the log?

6

Just to update :
It’s weirdly been behaving quite well sicne I posted this, but had some hanging today whilst working.
Have checked, and there are no new (or updated) crashlogs. So looks like it doesn’t generate a crashlog when it’s hanging :frowning:

7

Hi,

Then you can use Microsoft ProcDump utility to generate a crash dump file manually.

8

Thanks for that info Martin. I will look into that :slight_smile:
Cheers

9

hi…so.
I “think” I have done this correctly. Anybody want to have a look for me?
https://drive.google.com/open?id=1tP93_zs-ROI7PL5Gfo5EbnkO-u6Z-QFu

thanks
Mark.

10

I have just (today) updated to 10.0.50 and I suspect that I have the same problem. It is certainly slower to save/close the file.

11

Hi,

I’m sorry, there is nothing usefull in the dmp file. There are only 2 lines in the stack_text:
ntdll+0x9c144
KERNELBASE+0x38ba3

Both of them are system messages.

12

I saw in another thread that someone had some luck with disabling “use hub” in the settings. But that’s hasn’t done mcuh for me.

Thanks so much for looking though. I did try to open the file in a dmp reader and have a look, but wasn’t overly sure what I was looking for :laughing:

Cheers

Mark.