MAc refusing to recognise Steinberg UR22C despite complete downloads

Hi there
Ive tried absolutely everything - my Steinberg software and interface retailer has also been onto my computer and can’t locate the problem - please help!

Ive downloaded everything as specified - tools for mac, cubase elements etc. but my mac shows no recognition of the steinberg product being attached.
Ive tried going through audio midi setup, separate DAWs such as audacity - nothing.

The lights are on on the interface machine - it’s receiving power. Im reliant on this for my livelihood at the moment and am desperate for assistance.
Thanks
Jennifer

Can you open the program “dspMixFX UR-RT2” ?

What is your MacOS version, what Mac are you on?

Hi there
Thanks for replying

I can open that programme, yes.
I’m on a Macbook pro, 2014, running MacOS Catalina, version 10.15.4

Jenny

If that launches it means the UR device is connected and your computer can see it.

Have you looked at his page? https://helpcenter.steinberg.de/hc/en-us/articles/360010273659-macOS-Catalina-product-compatibility