Here are a couple more things to try while you’re waiting for a support response:
RTp is right about the the deletion of the pref files - they aren’t part of mediabay, which is kind of its own separate program. But see below for the files that are involved.
First double one obvious obvious thing, just in case.
Make sure nothing is activated in the Mediabay Preferences Like this:
If that fails
- Rename, or move these files to another directory to initialize and force a rebuild of the mediabay database and initialize the db:
( %appdata% is a Windows variable that is equal to typing out (in my case)
“C:\Users\Steve\AppData\Roaming\Steinberg\Cubase 8.5_64\mediaOffline3.db” )
You mentioned that you have Volume DBs as well, you can remove and recreate those too. I you can’t do it from Mediabay, the files reside in a directory called .steinberg at the top level of the folder you designated as the volume. For instance, “E:.steinberg\databases\mediabay3.db” Note that the ‘.’ makes the folder invisible, so activate showing hidden files on Windows.
Any entries you made, like ratings, Author name, etc should be kept, mediabay puts this info in the files. There might be something that doesn’t get written to the actual files, but I have never encountered it. Keep the old files until everything is working again in any case.
If this doesn’t fix it, there might be some kind of OS level issue.