MediaBay Window UI Problem

Cubase
1

MediaBay Window UI Problem

Today, when I opened the MediaBay in Cubase Pro 14.0.32 on Windows 11, the window became extremely long, extending beyond the desktop space. Furthermore, the content is unviewable and has graphical errors. I’ve attached a photo.

Screenshot 2025-09-17 155756
Screenshot 2025-09-17 1557561920×1006 60.6 KB

I’ve tried closing and reopening Cubase, as well as restarting the computer, but the window still has the problem.

How can I fix it? Do I need to reset some settings?

2

Hi,

It looks like a graphic card issue.

Please, ensure, you have the latest graphic card driver installed.

If you are using NVIDIA, please try this:

  • Download the latest Studio driver version from here. If there is no Studio driver for your graphic card, use the one, which is available and continue with the same steps below.
  • Disconnect the computer from the Internet to ensure Windows will not download and install its graphic driver.
  • Uninstall the NVIDIA driver.
  • Restart the computer.
  • Start the NVIDIA driver installation (as administrator).
  • Don’t install the whole package, use the Custom (Advanced) settings.
  • Disable everything (don’t install NVIDIA Experience, PhysX, etc.), and keep the video driver enabled.
  • Connect your computer to the internet.
3

I don’t use an NVIDIA graphics card. I’m on a MacBook Pro with Boot Camp.
The problem is that until the day before, everything was working fine, and I hadn’t updated my drivers or Windows.
While I was working on a project and using it, everything was working fine. Then, when I closed and reopened with F5, for seemingly no reason, it started having this problem.

4

Hi,

In this case, I would recommend using Cubase on macOS. Sorry, I have never understood why users use Cubase (which is macOS compatible) on Windows, if you are on Mac… :thinking:

Anyway… Any (silent) Windows update, Boot Camp update, anything…?

You can try to trash/rename Cubase preferences to get the factory settings, but I don’t think this is the case.

Cubase Preferences folders are:
Mac: ~/Library/Preferences/Cubase X
Win: %appData% \Steinberg\Cubase X_64

Where the X is the Cubase version (for example, 14).

5

I renamed the “Cubase 14_64” folder as a backup.

Then I restarted Cubase and a new “Cubase 14_64” folder was created with the factory settings. The MediaBay worked properly again.

However, doing this lost all my custom settings.

Which .xml files store the MediaBay settings? Could I delete/rename just those to restore just the MediaBay?