Missing contet in Nuendo 12.0.50

[Dr.Strangelove]

VST loops not in mediabay

Hi all, Download the Klanghaus loops from the Steinburg shop last month along with CB11. CB11 works better than I could have hoped for, but Klanghaus will not show up in my meadibay. It’s install in it’s default file with all the other loops like Noir. The elicenser says it’s active, as does the Steinberg store (even though I can not request a ticket there) . Can anyone help? Big thanks in advance