Missing Presets

Seems to me, when Cubase is installed everything works out until the computer is switched to a different user account.
All the presets are missing.

What I mean is that, for example - Groove Agent’s presets are gone.

Is there a fix for this in the Media Bay? I’ve tried to rescan and other alternatives but to no avail.

Any help would be appreciated.

Ok so I found that the patches are there but I have to use the groove agent pull down. If I use the standard Cubase pull down, the patches are totally gone. Any idea why?