Definitely a problem there, I have quite a few presets that came when I originally installed the UR. Maybe try a reinstall of the UR tools, Have you got the latest version 2 Firmware?
Thank you Dave,
Lindsay from Support helped me get them back. She sent me the zip files containing all the presets and I just dropped them in Public User documents and Bingo!
I guess they were wiped out at some point with the optimized configuration we’re making on Windows where we turned the public user off.
There’s no risk of trying to find where the presets are stored for your device and dump the preset files from the UR. I can send you the zip file and you can take it from there. If not sure you can always put a support request.