This is my first post and sadly, it’s not a positive one. I purchased the Guitar Recording Kit from Steinberg. It came with a bunch of download codes and I accidentally redeemed the wrong software (AI instead of Artist 10.5) and activated it before realising I had messed up. I can’t recall the last time I did something this stupid however I must say I find it very odd that this kit comes with multiple Cubase codes. Honestly, I find it confusing and mind boggling such a mistake is possible to be made when buying expensive products like these.
I had no luck trying to fix this. I requested help via the form in MySteinberg. I read the support is pretty slow so that got me worried. That’s why I’m posting this and I also mailed the vendor (Thomann) .
Is there any way I can get my AI license cancelled so I can use it to activate the correct software? Has anyone had this happen before?