Along with my other post in Cubase with ongoing corruptions over the last couple of years, a while ago I paid for upgrade to v12 for basically the phase as I had assumed it was sorted but its just a best guess not adaptive…ah well teach me I guess
BUT
I opened a file, after using SL12 for the last couple of months and now says my “TRIAL” has ended?
Cmon this is just BS seriously Im so peeved with Steinberg atm, Im meant to make money from my investment and took me 2 hours to track down the backups for Cubase and now this (I only recovered and pasted the files back in)
Seriously???
Then I try and login to Steinberg to sort
not good enough sorry. I WANT A REFUND and Ill go back to v11
It doesnt even have a record of my upgrade in my account despite prev reg and using SL12
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I feel your pain, man
yes, I have complained about this type of thing before. My first suggestion is to log in to your account at steinberg and check you products’ statuses there. Then update that grumpy SB Activation Manager and see where that gets you.
good luck 
Did you try refreshing your licenses in Steinberg Activation Manager? I can see the license is active in your account from our side.
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Hi Ben and thanks for your reply
Yes I did, a couple of times despite activation manage trying to update and crashing and not working till I rebooted.
There is a disconnect in consumer expectations. I paid for the upgrade and ime, I would have expected that to be automatically be made available in my account. It shouldnt be up to me to manage that…and the critique is not confined to mine. If you look at the lastest reviews on “best” DAWs…their major criticism was the same as pro tools…licensing nightmare compared to other experiences (and bloatware which I agree but thats another story)
So when I initially went to my account there was no mention of my license, I stood on my head, trying walking backwards around the computer 3 times but still no sign.
I had to dig around, find my receipt, go to the activation manager and redeem the code and blah blah
Funny thing is in my frustration, I ticked yes to spectral layers GO and THAT license was immediately in my products and in activation manager etc so there is once again inconsistency/disconnect; it should not be that hard nor hidden no sophisticated…this is the basics of licensing.
Steinberg really need a product experience manager who has nothing to do with coding, is a musician, is familiar with how the rest of the world (ignoring PT) works and has an overview to be able to manage the systemisation and augment successful outcomes.
Outsourcing tasks to fragmented modules is no way to manage this (with respect). Ive been a systems manager as part of my job, done masters in UI/UX…but ultimately with all that behind me…I just want to make music and if you check my other posts…my experience is just getting worse.
Cheers
You’re the ONLY person it should be up to.
These instructions are trivial, and the licensing system is very well documented. For example, I just purchased the WL13Pro update:
WaveLab Pro 13 Update from WaveLab Pro 12
Follow these steps to download, install and activate
Download and install Steinberg Download Assistant for Windows or Mac if it is not already installed
Launch Steinberg Download Assistant and sign in with your exiting Steinberg ID or create one
Click on 'Redeem Code' and enter the Download Access Code(s) shown below
Select the software under 'My products' to get a list of download options on the right
Click the Download or Install/Install all button to continue
It was literally trivial. I think it’s reasonable for a vendor to make basic presumptions that if you can use the software itself, that you can follow simply activation instructions.
Not trying to be critical, but your tirade was bit over the top for something so simple, sir.
Huh
I get one steinberg product and it auto turns up in my products
I get another and its hidded until I manage it…and you dont get that? Its not my job to put products into my account that were bought through the steinberg mechanism. No dis but…Yeah sure :-/
If you check my other posts about the amount of time I have wasted with corruption in Cubase over the alst 10 years…it will probs make sense
Gaslighting me that its my prob and thankfully others start chiming in. Ive coded hardware for Ableton since v9 and never hand any of this…as well as.
It’s not “hidden.” You have to redeem the DLC. That’s all. I’m authentically sympathetic for the time you spent on it, but there is an entire process built around how products are purchased, and redeemed when YOU CHOOSE TO. People base their entire purchasing plans around the way this works. SB should NOT be making any presumptions about which account was used to purchase a product, when and how that product gets redeemed, and on what systems it will be activated on. That’s my pointed opinion about your statement that you shouldn’t have to be involved.
Oh, OK. Enough said then. Good luck to you.
Its a simple as just have one consistent way of doing…why is it diff for other products? Im super frustrated because local steinberg support is basically insulting…they rarely ever return emails or calls so Im stuff in net land sorting through stuff so I gave up and hope it never happens to you. I just want to make music, I tried jumping ship to other packages but Im done learning if you know what I mean
Exactly @Thor.HOG
Why? ie An entire process that is foreign to anyone dipping their toes…A bit of business automation goes a long way…and the hardware dongle worked so well for 35 years…guess we all have siltation of some type
I did exactly the same thing last year. Then tried to share my experience on this forum, thread got locked once I figured out what was going on. Folks get bent out of shape with direct comms I guess. And it is easy to make a mistake. You know, I’m no expert with the SB licensing lexicon and functions…it’s like web master work, I don’t do that kind of work very often, so not every process is front of mind.
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Its very helpful to know Im not the only one. Prob mentioned a lot of times that I coded all my life, but making music is not coding…and I prob suffer a lot of siltation as Ive seen a lot of stuff come and go…but its not just new users, its users where the paradigm changes too…and copy paste crap around my PC…just very unprofessional.
Im becoming more critical than ever because stuff just isnt fixed and I understand SB needs to make more sales hooks but honestly its just becoming a product I dont use much of but would I use is important.
SB just doing too much with not enough resource…like the sales hook of the remote editor ie not having to code; If I knew what that really was, I would have just ignored the update else you have to code and the API is still half baked.
Im borrowing another studios reel to reel in a couple of weeks, really inspired by Jack Johnson stuff where they simply play in a room together and the sound is just light years ahead of most production i have heard in the last 5 years.
I digress
The licensing management needs to just be consistent, that is all and a simple 1 diagram flow chart that describes it…else its failed 101 level ux
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you appear to see this “money making” part of SB from the other side of the screen than I and yet we are witnessing the same thing. Yes, like so many businesses: doing more with less resources…I don’t have any real back end or UX experienced beyond dabbling in prototypes.
As I said in the thread which got locked; using the PEAK performance model triangle where Prospecting requires the most effort and Keeping customers requires the least effort. Customers spent their money, they will figure out how not to waste it. Customers should never dial up a 404 when collecting our products from a vendor site and we should get a thanks when we report one…is it just a SpectraLayers Go issue? I dunno and best get to doing something productive
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Yep, I guess most peeps may not even see the issue…and maybe Im expecting too much in this era. Cubase v1.0 was a huge step and along the way…many great things but it may be that the audience just gets lazier too and just wants end points (ie turns some knobs vs tookits). I remember when they released the IPS module and thought…wow this is incredible…moving from writing out presets on cards, to presets eg Polysix with 64 patches…into these amazing tools but along the way esp the last 6, its just turned into dribble and DAW creators spend way more resources on ear candy. I was bitten very early to not use proprietary tools esp after they withdrew insane tools, still blitzing today eg Multiband by Houpert (which I keep SX running as a host just for it)…which leads me to your point
Get on doing something productive…just finished a study on transformer vs eBal inputs for D112 mic for kick drums and how to high pass with no destruction to phase ie no linear phase pre ring and no min phase destruction. My kicks will never be the same hehe…one thing I could not do without SL. The sculpt and placement of those subs are just so important to movement even though they are supporting structures to the low mids
Kind regards and thanks for the replies @ctreitzell
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