I posted on here recently about a problem with the Tegeler Creme RC VST3 plugin not being recognised by Cubase 12 Pro. Thanks to helpful suggestions from the Steinberg community I thought the problem had been solved; by dragging the VST3 file to the Common Files/ VST Folder in Windows, the plugin was recognised by Cubase and was working fine…
I was using a trial unit of the Creme RC, and today installed a new Creme RC hardware unit which I’ve just bought. I loaded a project, and when I tried opening the Creme RC Plugin, Cubase crashed…the window of the Creme RC plugin opened briefly before Cubase crashed, but the graphics were missing.
I’ve tried uninstalling and reinstalling the Creme RC plugin, but the problem has continued. Any suggestions for what might be causing this would be much appreciated!
Thanks! I’ve found the Steinberg Crashdump folder, but there is no DMP file for the date / time the crash happened. The last DMP file showing in the folder is 4 weeks ago, but the crash with the Creme RC plugin happened today…
No, it’s not consistent…first time I opened the plugin, it worked…tried another project and it crashed…went back to the first project that had worked previously, this time it crashed…
Perhaps Cubase is not crashing…I’ve just opened Cubase again to re-trigger the problem, it closed again as soon as I tried to open the Creme RC plugin…I looked in the Crash Dump folder…there is no DMP file present. When I reopen Cubase, the Safe Mode dialogue opens, saying ‘The application was terminated unexpectedly’.
I have a similar problem with the Creme RC.
Have you found a solution to your problems?
When I try to delete the plugin from an insert, Cubase 14.0.20 crashes without a crash dump. Even if I close the project, Cubase crashes in 8 out of 10 cases.
In addition, when opening the project for the first time, the plugin may display a message stating that it has no connection to the Creme hardware and requests an IP address. However, this is stored and if you close the plugin briefly and reopen it, everything is displayed normally. Furthermore, the ‘Presets’ button in the plugin causes the background of the plugin to turn white when you leave the presets window. Again, closing and reopening the plugin window helps.
As recommended by Tegeler, I have already changed the firewall settings for Cubase. However, this did not help either.
According to Tegeler, a new plugin version 2.0 is supposed to be released at some point. But maybe you have a tip until then?
Tegeler support were unable to resolve the issue…I was also told an update would resolve the problem - it didn’t. My best advice would be to return the Creme RC if you still can, and get a normal Creme. This is what I did, and I use Session Recall to remember/recall my settings, and it’s very straightforward and quick to use.
I just wanted to make my life easier with the RC. I haven’t sold my Creme yet and just bought the RC from Tegeler.
I’ve already contacted Tegeler about the problems and we’re in touch. Let’s see what they say.
It would of course be interesting to know whether plugin version 2.0 solves the problem. So far, Tegeler has not been willing to say exactly when the new version will be released. When asked, they said “soon.” I’m just afraid that the new version will mainly contain design and feature updates. Otherwise, support would have responded that certain problems were known.
I love my Creme RC hardware unit but the plugin is mergh, it has caused me hours of frustration since C11, now on C14 and latest plugin version, still causes many inconsistent issues - crashes, freezes on exit, falsely reporting no link to hardware, GUI weirdness. I’ve spoken to Tegeler who suggested changing firewall settings which has made no difference. I’ve now given up with the plugin and use Session Recall instead. I could have just got a non-RC Creme and saved a whole heap of money.
After several weeks of communication with Tegeler’s support team, we have finally solved the problem with the RC plugin crashing on Windows! I am very happy and would like to thank Martin from Tegeler for his dedication and persistence!
The new plugin version 1.6.5 is available for download as of today:
(The download link can be found at the bottom of the page)