Move Wavelab License to Laptop from USB?

WaveLab
#1

Hi PG,

I was recently helping a friend setup Wavelab LE on their laptop (the are a new user) and in transferring between computers I put the license onto a USB and now the license is stuck on the USB licensor! Having read through related troubleshooting I see I should have done a reactivation.

I’m wondering if there is any recourse for sorting this out given I was unaware of this issue (and also given the modern landscape of licensing where it is normal to be able to move a license from a computer to usb to cloud and back again). I am surely not the first person to have this issue.

Be great to get some clarity on this issue before sending them down the customer service rabbit warren.

Cheers, Jack.

#2

Sorry, the eLicenser Control is not my specialty. If you don’t find a solution with the eLicenser Control Center application, ask support.

#3

hi Jack

once the licence is on a USB elicenser then you can’t move it back:

Important: A license transfer into the opposite direction - from USB-eLicenser to Soft-eLicenser - is not possible. As soon as a license has been transferred to a USB-eLicenser, there is no way back onto the hard disk. That means the USB-eLicenser holding the transferred license has to be connected when running the corresponding program.

#4

Thanks @PG1 and @Dr.Strangelove .

Yeah I’ve seen all that documentation but too late for me I’m afraid. Seems unusually archaic, it’s also a Steinberg not E-licenser thing just FYI, my REFX license for example can move both directions. I was wondering if there was any recourse through Customer Service but it seems not.