Moving license (sorry if has been asked)

Hello, i bought cubase 7 over 1 year ago from someone by ad on facebook, and after using it for over 1 year i want to upgrade it to cubase 9, but i can’t re-activate the license on my account because it has been activated by other account, and the man that i bought it from him doesnt remember the account details because hes no longer using cubase since he sold it :frowning: is there any solution? sorry for the bad english and sorry if it has been asked before… thanks

The attached link has the “Resale-Wizard” which you should have ( and maybe still can) followed when you first purchased the software. Also, the link contains another link to where you can submit a support request.

https://helpcenter.steinberg.de/hc/en-us/articles/206531804-Resale-Wizard-for-Steinberg-software

Regards :sunglasses: