MP3 update

I just paid for the Mp3 update for wavelab Elements 9.5 it downloaded and installed but when I put in the activation code it did not do anything…
I had to restart my PC.
I tried to download it again but it does not show in My Steinberg that I have paid for it?
I tried to do a My Request to Steinberg but that doesn’t work…just keeps asking me to log in all the time…
can anyone please help?

Maybe I’m wrong but I don’t think you need the MP3 update for Elements 9.5. It’s not in the version list on the page

Elements 9.5 should have MP3 already, afaik.