I’ve tried to install after activating a trail and I’ve had nothing but issues, which I’ll list below:
Steinberg Download Assistant -
When I load it says
“Failed to update the following components:
Steinberg Install Assistant.
This can limit the functionality of the Steinberg Download Assistant”
Inside here under ‘my product downloads’ is Dorico Pro 5, with EVERY application I’ve installed (which is many many GBs of data so far) it says
“The Installation cannot be started:
Please check the download directory specified for this product or download the product again”
the download directory seems correct? It doesn’t specify where it SHOULD be.
Anyway, I can see all of the files have downloaded, so I activate the DMG and install each application onto my system anyway.
I try to open Dorico after activating it on the Steinberg Activation Manager and get this message.
"An essential component used by Dorico for playback has not been found
Please run the Steinberg Download Assistant and install the following
HALion Sonic SE 3 - Content
Indian Drum Basics
Groove Agent SE 5 - Content
Olympus Choir Micro
Iconica Sketch
HALion Symphonic Orchestra"
however I’ve already run the Steinberg Download Assistant, which won’t let me install anything anyway, even though it is installed.
Library manager is blank without any sort of direction on how to load the libraries.
Honestly this whole process is a mess, it has taken me all morning, and can’t find any help on what has gone wrong, resorting me to come here before even seeing a single bit of manuscript. It’s not a great start.
OK so I did what you said - it seems now that a few things are installing correctly, except the applications (Dorico application installer, HALion Sonic - Instrument and Groove Agent SE 5 - Instrument) still don’t install via the download assistant and provides the same error message that I highlighted in the original post…
Solved it, seems the issue lied with the very first error
i downloaded the installation manager using a link instead, which I can’t post here… anyway that prompted all the other licensing applications to update which I’m assuming then associated it with my account? either way, I’m keen to get started!
Really sorry to hear that you’ve had a bad experience getting Dorico installed, @Darris. As you discovered, if Steinberg Install Assistant itself isn’t working, then Steinberg Download Assistant isn’t able to run any of the downloaded installers. This particular problem is not, to my knowledge, commonly reported, so I don’t know why SIA might have had problems on your system. In any case, I hope you find things are smoother from this point.
@datalligator, I’m not sure what “experience” you’ve had but if you would like to try Dorico there are many users here – as well as the development team – who would be willing to help you sort it out and get started. That being said, Dorico is a powerful piece of software that requires some commitment to learning it due to its complexity. I’m 69 and picked it up fairly quickly after looking into how it is structured. Others in their 80s have started with it recently and are doing well with it. But it will take time! This forum is a great resource and very helpful if you decide to go ahead. Ask questions here – before you get overly frustrated – and you will get helpful guidance and advice.
I had exactly the same problems installing it as the OP so the process hasn’t improved in that time - I’m continuing to do scoring in Logic and others LillyPad and MuseScore and even looked at a plugin for Abelton Live but thought I’d give this a go. I couldn’t even install it. See the OP for details.
Just to make your problem more clear for the developers: when you say you have the same problem as the OP, do you try to install Dorico 5 too? Or are you trying to install Dorico 6?
@datalligator, I’m not sure of the current link, perhaps someone can supply it. I’ve seen a number of threads where installing the Steinberg Installation Assistant has fixed the problem.
Whatever the latest kit is so I’d guess that would be 6 - I just followed the - instructions on the website and came to an impasse in a similar manner as OP- a quick search revealed this and implied this was a common experience for mac users - I didn’t check the timeline. As I pointed out previously I am too busy and long in the tooth to spend any more time messing with software - I understood Dorico to be Steinbergs “clean room” implementation of Sibelius and I have a soft spot for Steinberg as my first soundcard came with Cubase (and a Prophet5 model) which I got as a job lot from a buddy for 50 quid that was nearly 30 years ago - so I had great expectations- but the installation process defeated me and for the reasons stated I gave up.
Maybe people just bounce off and don’t report it. It’s bit odd that all this time later I encountered the exact same scenario. No matter then. I’m sure Steinberg won’t miss my business and there are alternatives. Have a good day.
And to you as well!
You’re welcome to stick with what you know — we can’t stop you — but you will be missing out on the expertise of the users and support staff here on this forum. I’m not sure if LillyPond or MuseScore has as many knowledgeable, experienced, and friendly people who are willing (and wanting) to help others succeed with their products.
Good luck to you, Simon.
— Jim
I’m a longtime Mac user who has been with Dorico for many years and I’ve not experienced any installation issues, including my current setup (M2 Studio Ultra). I’m sorry that I don’t have any suggestions to help you, but I’m confident the Steinberg guys will want to get you up and running and learn from your experience.
