Recently I bought a UR22C USB audio interface recently and it come along with two software download/access codes which are for cubase ai and basic fx suite. However after I activated the two codes in the soft elicenser through eLicense control center, when I tried to open cubase ai it still said no license detected. Trying to fix the issue I restarted the pc and after the restart the two licenses disappeared from the soft elicenser. The steinberg webpage says the two software are not registered in my steinberg account either. And now if i try to use the codes to reactivate the license it says the code has been used. I’m totally new to steinberg product, please help!
Send a mail to support. I’m sure they will give you new codes.