Hello!
Something odd just happened. I suddently get a message saying my “trial has expired” on my Cubase 14 Pro. I bought Cubase 14 Pro (upgraded from 13 Pro) on February this year, I paid 1100NOK . But suddently after four months, the product has expired? Did I pay 1100NOK for a trial?
I dont get it…
User error for sure 
When you exit the program, visit steinberg dot net and log into your acct there, what does it say you own? What does it also say that you’ve activated?
To add to @DosWasBest’s excellent advice – It’s possible the trial expired but your purchased license is still valid. Look in the Steinberg Activation Manager on your machine – what licenses are there?
And just to address the elephant in the room: No, you did not pay for a trial.
Thanks for the reply guys!
Here is a screenshot of my Steinberg Activation Manager. It says “Expired”. But If it was a trial…would it not have ended months ago if I downloaded it in February?
I even found my payment in my online banking…
Have you ever entered the Download Access Code for the update? You should have received one along with your purchase.
You can enter it in the Steinberg Download Assistant (top left corner).
I cant find any e-mail about Cubase 14 at all in my Inbox or Deleted-folder.
Is there a way to actually contact the customer service?
The email should have come from mailer@fastspring.com. Try searching that.
Then try the online shop support if you lost or didn’t receive it.
You can tell them approximate date of purchase based on your bank payment information.
I don’t know why your trial lasted so long but have seen another case where the same happened here on the forum so looks like it just happens occasionally.
Tried to contact them. Waiting for a reply 
