MySteinberg access issues


I have a mysteinberg account that i opend in 2015, i own a license for cubase 8 pro.
im having a hard time trying to log in, i tried to reset my password but it says the email doesnt exist.
so I find the mail but since it is an old mail, and it doesn’t have any recovery options
i trying to restore my account so i can upgrade my license to cubase 10.5.

so …

Is there any way to un-register my USB-eLicenser so I can register it with my current account?

Or, even better, can you transfer the registration to my new e-mail account?

please help !


Suddenly I cannot login to MySteinberg. I am told I must verify my account, which I have had several years. I shall get this code in 5 minutes. But when it arrives after about 25 minutes, it is either wrong or expired. No help from Steinberg. Any suggestions?

Today I got help from Steinberg. They sent code manually. 10 minute «Window». 20 minute delay on automatic code.

the “my steinberg” section is broken for years