I recently built a new computer and have been faced with the issue of Cubase 7.5 showing two error messages upon start up: “Your system finger print is not valid anymore. The systems’ hardware configuration has been changed!” then followed by another saying: “Necessary files or information for the validity of the Soft-eLicenser have been changed or corrupted”.
I have looked into this issue but I can’t seem to find any conclusive fix, it seems to be that people post about it, a moderator replies saying they’ve sent a private message to the OP. The OP then replies saying “all fixed, thanks for the help”, this doesn’t really leave any helpful footprints.
I know it’s pretty obvious the hardware configuration has been changed, it’s a completely new build… I wasn’t aware that this would affect my license as I just thought my version would work regardless as long as I had the USB dongle plugged in.
I’ve included a couple of pictures of what my eLicenser Control Center screens look like… I hope that may help diagnosing the issue. I also tried ‘re-activating’ both licenses in mySteinberg to no avail so I don’t really know where to go apart from here.
Thanks in advance for any help!