I just downloaded the latest update, and now Dorico is not starting anymore. The error message that the “Synopsos Application could not get started” appears, and it asked to re-download the latest version of elicenser, which I did - and still, Dorico is not starting.
Try restarting your computer, and then before you do anything else, run the Dorico 2.2.20 installer again. That should hopefully put things back into a working state.
Hi Daniel, thank you for getting back to me! I have restarted the computer several times already, trying to re-install the latest elicenser version and also the Dorico update, to no success…
It seems the connection between eLicenser and Dorico is not working. How can I reset that?
When updating, it asked me if I would grant full access to Synopsos, which I did not know what it was, so I denied access. That must have been the mistake, I am guessing? Is there a way to fix that?