The Steinberg Media Technologies support team is committed to provide a comprehensive service. An important part of any support offer is the direct contact via email and telephone. Before getting in contact with us, we’d like to ask to check our other online resources for troubleshooting.
Often the experience as a Steinberg user is a lot like walking into a dystopia like “1984” or “Brazil”. The quote above comes form the locked support thread, and is possibly the most Orwellian touch so far…
What does the first sentence mean? We lack even a basic manual, have no functional tutorials for WL7. All we have is a non-linear, unillustrated help system, spewed out into a text file for offline reading (waste of time without illustrations and cross-referencing to conventional terms).
If one goes to the linked online resource page, they discover there is no direct email link whatsoever. In fact, the only way to get support is via a webform. But, a contact form on a website is NOT “direct contact” or “email”, it’s just the front end of a contact-manager. I don’t see any phone numbers either. Maybe I’m missing something.
The only time I attempted to use it, the site rejected Safari, and returned a 404 error. Firefox likes it more, maybe this is fixed now? At any rate, very little of the content on the linked site is specific to WL7, nor are there any addendums or appendices to the existing weak materials that I could find.
Anyway, I’m mostly laughing about the above, but if I were counting on WL7 to make a living I’d probably be crying. I bought/demo’d WL7 for a class I’m teaching. After devoting 3 months to this tool, finding a lot to like, I have to admit I don’t know it nearly well enough to use it as a teaching platform. It may be the perfect tool for the class, who knows? Lacking a manual, and any visible means of support, I can’t recommend the program to students at this time.
Hopefully this issue will be rectified by the time I start with a new group of students. I’m not looking for special hand-holding, just a manual and tutorials anyone can use to learn the app in a structured way. For whatever reason, The Powers That Be (Yamaha) seem decided to let us stew, and pretend that putting PG on a treadmill is a cost-effective replacement for real documentation. No one’s fooled by Orwellian marketing statements like the one quoted though. There’s very little evidence of “commitment” and aside from PG’s own definitive statements, nothing I’ve seen from Yamaha/Steinberg can be considered “comprehensive”.