This is a fresh install of Windows 11. Installed a few other applications, such as Adobe Creative Cloud (along with a few apps from that group), and Sound Forge Audio Studio 17. After the install of Wavelab, attempt to run the software, and it crashes immediately. Uninstalled, and tried again, but results are the same.
There was a crash logged in the event log, and referenced a report, which I’m attaching here. I’m not very familiar with the application - I’m setting this up for one of our users. They were using version 8 of the Elements product on Windows 10 without issues. Report.wer.zip (5.1 KB)
Any suggestions on what to check are greatly appreciated! Thanks for your time.
I set the crashReport as directed. It appears to create an empty log directory in that same folder where I set the crashReport setting in the Startup.ini.
There is a short message displayed. But the low resolution of your video does not allow to read it, even when pausing the video at the proper frame.
Try to grab this message.
It was so fast that I had to shoot a new video at 120fps. This time seemed like a different dialog popped up. I was able to slow down the video to read that dialog - it read ‘No valid licenses found. WaveLab will quit now.’ - might be more helpful if it paused and awaited a click on the OK button.
I installed a few things that day, but I seem to recall the installation would not finish without me having entered in a valid license.
How can I review my license? I purchased an upgrade license for this install. It never prompted me for the original license to be upgraded during the process. Could that be the missing piece here?
I figured it out, after finally being able to capture that error dialog.
So, the Download Manager isn’t working for this install (not sure why). I fumbled around and figured out that I could just download the Activation Manager outside of the Download Manager. Once I installed the Activation Manager, I was able to activate my license and run the software.
A couple of suggestions - the Download Manager was a struggle. During installation, I couldn’t seem to get past the error, but didn’t realize if I didn’t find my way to the Activation Manager - which I was unaware of during installation. If you have to use the Activation Manager to validate the software, just make that part of the WaveLab install.
Stop the license error dialogs from disappearing. There is an ‘OK’ button, so that should suffice to dismiss the dialog. Not sure if something on my end could have cause this, but I don’t see how.
Either of these two fixes would have saved us both a lot of time. Thanks for listening to my suggestions.