NI Kontrol S-88 keyboard freezes C13, won't start

Cubase
1

Hi,
New windows 11 system, fresh C13 install, new kontrol s88 keyboard.
If I turn on the S88 before C13, it crashes the Hub, if I turn it on after start up, at any point, it freezes C13.

I have only BFD/SD3/Pianoteq plugins added and no custom Prefs.
Also, Komple Kontrol app is not running when this happens.

So, I open Cubase, add an Instrument track for Komplete Kontrol, THEN turn on the S88…and it all seems to work for about 5 sec before it freezes. Then after a few seconds C13 goes away completely.

Any ideas as to what is causing this?

Cheers

2

Hi,

Attach the *.ips/dmp file, please.

3

Hi,
Thanks, Martin.
File attached.
Cubase 13.0.41 64bit 2024.7.21 8.43.14.964-freezedump.dmp (1.2 MB)

5

Hi,

I’m sorry, I don’t understand your description.

You are mentioning Steinberg Hub, then you are mentioning that you have a track created already. Are these 2 different use cases?

You are mentioning a crash and also a freeze (the DMP file is a freeze). Is it a crash or a freeze, please?

The crash is in the old and bugy WDM MIDI driver. Please enable the WDM driver in the Studio > Studio Setup > MIDI Ports Setup.

6

So a Mk3? Have you checked to see if you have latest firmware?

https://www.native-instruments.com/en/specials/komplete/kontrol-update/

7

Also, this could be helpful. You should check in over on the NI forums.

https://community.native-instruments.com/discussion/25459/s88-mk3-how-to-fix-windows-driver-and-firmware-updater-issues#latest

8

Thanks for that.
OS is fresh, as is NI driver.
Also, I had the" Firmware won’t install" issue that some experience. Took it to the place of purchase and they had a Mac, and it installed just fine.

Got the s88 to work in C13 with only Steiny + Pianoteq. When I added Superior Drummer 3 it failed again. SD3 is also fresh.

1 Like
10

Tried changing the MIDI mode of the MK3 from 2 to 1?

Settings, Page2.

εικόνα
εικόνα1041×347 19.6 KB

11

Thanks M.C.!
Was unaware of this setting.
The S88 is now, after a couple of Freezes, entering Cubase.
Alas, there is no MIDI Input coming from the S88, as per the input meters.

12

Maybe trying restarting your PC, and even the KK MK3, before entering Cubase?

13

Thanks, M.C.
Hadn’t restarted the comp in a few tries. Now I’m getting…closer?..somewhat…still seems that the S88 doesn’t want to play nice with Cubase.

14

Sorry, you mean that it’s still not showing midi activity?

15

Correct.

16

OK, could you please attach a screenshot of Studio→Studio Setup→MIDI Port Setup ? And a screenshot of the Routing pane in the inspector tab of one of your tracks in the project window?

17

Sure, give me a sec…

18

I can no longer get the S88, via fail/retry magic, to do anything but freeze cubase, and the NI drivers are not TRS, apparently, so there’s sort of nothing to see. Would you like to see a shot of what is there, sans S88?

19

Sure.

20

Midi Port Setup - No NI
Midi Port Setup - No NI1193×865 121 KB

Inspector Routing
Inspector Routing366×512 27.1 KB

21

Well, the ports of the MK3 are not there at all, I see. For a start, disable Use Device “WinRT MIDI”. I see your Fireface802 having the system name MIDI, and this is not good because I don’t know how Windows names MK3’s ports.

22

Have tried the Midi both ways…it was Martin Jirsak that mention to use the WinRT setting. Will try it the other way again after supper, and see if I get different results.