No audio when importing video into Cubase 9.0.30

Hi All,

When importing a video into Cubase I can see the video but the audio isn’t imported - there is no sound. There is an audio channel opened but - there is no audio wave shapes but lines (see the attached photo), and no sound when playing back the track.

My OS is windows 10. The video is HD1080p and was filmed with a mobile phone camera.

Any idea on how to solve this problem will be appreciated.

The same behaviour with 9.5.20 for me :frowning:
(was ok with 9.5.10)
Can anybody confirm this ?

kind regards