No e-license availble for upgrade

I cannot activate Groove Agent 5 because of this message.

Currently, there is no license available which can be upgraded by your upgrade license. Please connect an USB-eLicenser, which holds an
appropriate upgradable license, to your computer.
Please help me make sense of this


Hi,

Obviously, you bought an upgrade. What kind of upgrade exactly did you buy?

I don’t see any previous Groove Agent license at your system, so the message makes sense for me.

I bought a Groove Agent 5 upgrade. I have Groove Agent SE that came with Cubase

Hi,

There is no Groove Agent update from Groove Agent SE.

Please, ask for refund and buy the Full version.

Thank you